SHIPPINg & DELIVERY
ESTIMATED DELIVERY TIME TO:
7 - 21 BUSINESS DAYS
BREAKING DELIVERY DOWN
ITEM PROCESSING TIME: 1 - 5 DAYS
Verification, tailoring, quality checking and packaging will be done in the step. Orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer and China post process the orders through customs taking an additional 2-5 days.
DELIVERY TIMES: 4 - 16 DAYS
This refers to the time it takes for items to be shipped from our warehouse to the destination. U.S delivery usually takes about 10-21 business days. U.S orders are shipping by ePacket, which is a US Postal Service product. You can also tracking your packages via USPS.com
*Please note: We do experience delays with holidays and Chinese new year (December 25th - Feb 1st). So items may take longer to arrive during this time.
OUR DELIVERY GUARANTEE's
1. PRODUCT QUALITY GUARANTEE:
If the product you receive is not as described or low quality, we promises that you may return it and receive a full refund. Or, you can choose to keep the product and agree the refund amount. For damaged products see below.
2. Damaged PRoduct guarantee:
- 50% refund on minor damaged products.
- Full refund on major damaged products.
We do ask you provide picture proof of your damage goods within 7 days after you've received the products.
Please send any proof to firstname.lastname@example.org where a representative will assist you.
Most damage instances are from rough delivery, however we promise to do our absolute best to ensure quality protection during shipping.
3. DELIVERY GUARANTEE:
If you do not receive your purchase within 45 days after ordering you may ask for a full refund or re-shipment.
We offer full refunds or re-shipments on packages that are lost in transit. (No recent delivery updates or delivery exceeds 45 days.)
4. ORDER CANCELLATION REQUEST
You may request cancellation within 24 hours after purchase. If after 24 hours your order has shipped, you (the buyer) will also be responsible for actual return shipping charges if you wish to return and receive a refund on your order. Please email us at email@example.com if you wish to cancel your order.